Terms & Conditions
Terms & Conditions
Welcome to Al Jahra Nursery.
These Terms & Conditions govern the use of our website, www.aljahra.com.kw, and the purchase of plants, gardening products, and related supplies through our online store.
By accessing our website or placing an order, you agree to the following terms.
1. Website Use
Our website allows customers to browse products, view product information, and place orders for delivery within Kuwait.
Customers must use the website responsibly and must not engage in activities that interfere with its security, functionality, or operation.
We reserve the right to restrict access where necessary to prevent fraudulent activity or misuse.
2. Customer Information
Customers must provide accurate and complete information when placing an order, including their name, contact number, and delivery address.
Please review your order details carefully before completing your purchase.
If any information needs to be corrected after placing an order, contact our customer support team as soon as possible.
3. Product Information
We aim to provide clear and accurate product descriptions, photographs, sizes, and specifications.
As plants are living products, natural differences may occur in their height, shape, leaf color, flowering stage, and overall appearance.
Product photographs are provided for reference, and the actual plant may vary slightly from the displayed image.
Plant sizes and measurements are approximate unless otherwise stated.
4. Product Availability
All products displayed on our website are subject to availability.
Stock levels may change due to customer demand, seasonal conditions, or supplier availability.
If an ordered product is unavailable, our team will contact you to discuss the available options.
We will not substitute a different product without your agreement.
5. Orders & Confirmation
Customers can place orders through our official website.
After an order is submitted, an order acknowledgment may be sent using the contact information provided.
Orders remain subject to product availability, payment verification where applicable, and confirmation of delivery details.
If an issue affects your order, our team will contact you before proceeding.
6. Pricing & Currency
All product prices are displayed in Kuwaiti Dinar (KWD).
Prices and promotional offers may change from time to time. Any changes will apply to future purchases, subject to applicable law.
Delivery charges, where applicable, are displayed during checkout or communicated before the order is confirmed.
We aim to maintain accurate pricing throughout our website. If a pricing error is identified, we will contact the customer to resolve the issue in accordance with applicable consumer protection requirements.
7. Payment
Customers may complete their purchases using the payment methods available at checkout.
Payments must be made through the official website or payment arrangements authorized by Al Jahra Nursery.
Orders requiring electronic payment may be processed after successful payment confirmation.
Customers should never share their payment passwords, PINs, or other confidential banking information with anyone claiming to represent our nursery.
8. Delivery Within Kuwait
Al Jahra Nursery provides delivery services within Kuwait.
Delivery arrangements depend on the customer’s location, product availability, and available delivery schedules.
Customers must provide an accurate delivery address and a reachable contact number.
Our team may contact the customer to coordinate delivery or clarify location details.
Delivery schedules may be affected by weather, traffic, or circumstances beyond our reasonable control.
If an order cannot be delivered because of incorrect address information or recipient unavailability, our team will contact the customer to discuss further arrangements.
9. Order Changes
Customers who wish to change product quantities, delivery details, or other order information should contact us as soon as possible.
Requested changes depend on the order’s current processing and delivery status.
We cannot guarantee that changes can be accommodated after an order has been prepared or dispatched.
10. Customer Accounts
Customers who register an account are responsible for keeping their login information secure.
Account details should be kept accurate and updated when necessary.
If you believe your account has been accessed without authorization, please notify our team.
11. Website Content & Intellectual Property
The content published on our website, including photographs, product descriptions, graphics, logos, and design elements, is owned by Al Jahra Nursery or used with appropriate permission.
Website content may not be reproduced or used commercially without authorization from the relevant rights holder.
12. Website Availability
We aim to keep our website accessible and functioning properly.
However, temporary interruptions may occur due to maintenance, technical issues, or other circumstances.
Product listings and website features may be updated when necessary.
12. Applicable Law
These Terms & Conditions are governed by the applicable laws of the State of Kuwait.
Nothing in these terms removes or limits customers’ rights under applicable Kuwait consumer protection laws.
12. Updates to Terms & Conditions
Al Jahra Nursery may revise these Terms & Conditions to reflect changes in website operations, business practices, or applicable legal requirements.
Updated terms will be published on this page.
Changes will not retrospectively remove rights arising from orders already placed, where those rights are protected by applicable law.
