Privacy Policy
Privacy Policy
At Al Jahra Nursery, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, purchase plants or gardening products, request our services, or contact our team.
This policy applies to our website, www.aljahra.com.kw, and related online customer services.
1. Information We Collect
We may collect information necessary to process orders, provide gardening services, respond to inquiries, and operate our website.
Personal Information
When you place an order, create an account, submit an inquiry, or request a service, we may collect:
Full name
Phone number
Email address
Delivery or service address
Order details and purchase history
Payment status and transaction references
Information provided through contact forms or customer support conversations
Gardening Service Information
When you request landscaping, garden maintenance, or plant care services, we may collect details about your garden, property location, service requirements, and any photographs you voluntarily provide.
Website & Device Information
When you use our website, certain technical information may be collected, including:
IP address
Browser and device information
Pages visited and website interactions
Referral sources
Technical, diagnostic, and security information
Cookies & Similar Technologies
Our website may use cookies to support essential shopping functions, remember preferences, maintain shopping carts, and improve website performance.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
2. How We Use Your Information
We use personal information for purposes related to our business operations, including:
Processing and confirming online orders
Arranging deliveries across Kuwait
Communicating about orders and delivery arrangements
Responding to customer inquiries and support requests
Managing landscaping, maintenance, and gardening service inquiries
Maintaining customer accounts and purchase records
Improving website functionality and customer experience
Protecting our website against fraud, misuse, and unauthorized access
Meeting applicable legal and regulatory requirements
Where applicable and permitted, we may also use your contact information to communicate offers, promotions, or nursery updates, subject to your communication preferences.
We do not use your personal information for purposes unrelated to our services without an appropriate basis.
3. Data Storage & Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Access to customer information is limited to personnel and service providers who require it for legitimate business purposes.
Information may be stored or processed through our website hosting, e-commerce systems, and authorized service providers, including providers located outside Kuwait where applicable.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business records, resolve disputes, and comply with applicable legal obligations.
Although we take steps to safeguard personal information, no online system can guarantee absolute security.
4. Sharing of Information
We may share relevant personal information with trusted third parties when necessary to operate our business and provide requested services.
These may include:
Delivery personnel and service providers: To arrange and complete deliveries.
Payment service providers: To process payments and confirm transactions.
Website and technical service providers: To support website hosting, maintenance, security, and functionality.
Gardening and maintenance teams: To coordinate requested services and customer appointments.
Government or legal authorities: Where disclosure is required by applicable law or a lawful request.
We aim to share only the information reasonably necessary for the relevant purpose and expect service providers to handle personal information appropriately.
We do not sell customers’ personal information as part of our ordinary business operations.
5. Your Privacy Rights
You may contact Al Jahra Nursery to request assistance with your personal information, including:
Accessing information associated with your account
Correcting inaccurate or outdated personal details
Updating your contact or delivery information
Requesting account closure or deletion of eligible personal information
Unsubscribing from promotional communications
Requests will be reviewed in accordance with applicable laws and any legitimate recordkeeping or business requirements.
Certain information may need to be retained for accounting, transaction records, dispute resolution, or legal compliance.
6. External Websites
Our website may contain links to third-party websites, payment services, or social media platforms.
These external services operate under their own privacy policies and practices. We encourage you to review their policies before providing personal information.
Al Jahra Nursery is not responsible for the privacy practices of independently operated third-party websites.
7. Children’s Privacy
Our website is intended primarily for customers purchasing plants, gardening products, and related services.
We do not knowingly seek to collect personal information directly from children without appropriate authorization.
If you believe a child has provided personal information to us without appropriate permission, please contact our team so we can review the matter.
8. Changes to This Privacy Policy
Al Jahra Nursery may update this Privacy Policy to reflect changes in our website, services, business practices, or applicable legal requirements.
Any updates will be published on this page with a revised effective date.
We encourage customers to review this policy periodically.
9. Contact Us
If you have questions about this Privacy Policy or would like to make a request concerning your personal information, please contact us.
Al Jahra Nursery
Phone / WhatsApp:
+965 61110166 / +965 50123640
Email:
sales@aljahra.com.kw
Website:
www.aljahra.com.kw
Address:
Al Jahra Nursery Al-Rai, Nurseries Area Fourth Ring Road, Kuwait
Effective Date: 12 October 2026
