FAQ’s

Customer Help & Information

Find useful information about shopping, orders, delivery, and customer support at Al Jahra Nursery.

Shopping & Customer Support

Shop Online

Browse our plants and gardening products, check available options, and place your order directly through our website.

Order Assistance

Need help with an order? Our customer support team can assist with product availability, order details, and general inquiries.

Delivery Information

We deliver across Kuwait. Delivery schedules and charges depend on your location and order details.

After-Sales Support

Need assistance after receiving your order? Contact our team for help with product concerns and plant care guidance.

Before You Place an Order

  • Check product details, sizes, and availability before completing your purchase.

  • Enter your correct phone number and complete delivery address.

  • Review the delivery charges and available delivery options at checkout.

  • Keep your order number for any inquiries about your purchase.

  • If you receive a damaged or incorrect item, contact our team promptly with your order details and photos.

We're Here to Help

For orders, product inquiries, or delivery assistance, contact our customer support team:

Phone / WhatsApp: +965 61110166 / +965 50123640

Email: sales@aljahra.com.kw

Frequently Asked Questions

Al Jahra Nursery – Your Trusted Gardening Partner in Kuwait

Do you deliver across Kuwait?

Yes, we deliver plants and gardening products across Kuwait. Delivery charges and available times depend on your location and order details.

How can I contact customer support?

You can reach us through:

  • Phone / WhatsApp: +965 61110166 / +965 50123640

  • Email: sales@aljahra.com.kw

  • Visit Us: Jahra Nurseries Area, 4th Ring Road, Al-Rai

Our support team is available every day during working hours.

Do you offer plant maintenance?

Yes, we provide plant care and maintenance services, including fertilization and spraying, subject to availability.

For maintenance inquiries, please contact our Maintenance Manager: +965 50123655.

Can I track my order?

You can contact our customer support team through WhatsApp and provide your order number to check your delivery status.

What if my order arrives damaged?

Please contact our customer support team as soon as possible and share your order number and clear photos of the affected items so we can review the issue.

Do you accept card payments?

We accept KNET payments through our online checkout. Available payment options are displayed when you place your order.

Are all website products in stock?

Product availability may change depending on demand and stock levels. Our team will contact you if an ordered item is unavailable.

Can I change my delivery address?

Please contact our team as soon as possible. Address changes may be possible if your order has not yet been dispatched.

What if my plant is not doing well?

Contact our team with photos of your plant and details about its care. We can help you identify possible issues and recommend suitable care.

Do you offer garden landscaping?

Yes, we provide garden design and landscaping services for homes and commercial spaces across Kuwait.

For landscaping inquiries, please contact our Maintenance Manager: +965 50123655.