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Frequently Asked Questions

Al Jahra Nursery – Kuwait’s Trusted Green Partner

Do you deliver across Kuwait?

Yes. We deliver to all areas in Kuwait. Delivery time depends on product type and schedule availability. Our team will contact you to confirm delivery timing after your order.

How can I contact customer support?

You can reach us through:

  • Phone / WhatsApp: +965 61110166

  • Email: sales@aljahra.com.kw

  • Or visit us directly at Jahra Nurseries Area, 4th Ring Road, Al-Rai

Support available every day during working hours.

Do you provide plant maintenance services?

Yes. We offer professional plant care and garden maintenance for homes, offices, and private spaces.
Just contact our maintenance department to book a visit.

Can I track my order?

Yes. Once your order is confirmed, we will send updates via WhatsApp or phone regarding delivery progress.

What if the product arrives damaged or unhealthy?

We ensure quality in every delivery.
If something arrives damaged or in poor condition, kindly share a picture within the same day — we will assist with a suitable solution.

Do you accept card payments?

Yes. We accept KNET, Visa, MasterCard and Cash on Delivery.

Are the products shown on the website available in stock?

Yes — products listed as available on the website are in stock.
However, some items have limited quantity, so availability may change quickly.

Can I change my delivery address after placing an order?

If your order has not been dispatched yet, you can update the address by contacting our team.

My plant is not doing well after receiving it. What should I do?

Every plant reacts differently to new environments.
Share a photo with us and our team will guide you with proper care based on the plant type and current condition.

Do you offer garden design or landscaping services?

Yes. Our landscaping team can assist with:

  • Garden design & planning

  • Plant selection

  • Installation & maintenance

Book a visit to get a professional site assessment.